Returns & Refunds
Your satisfaction is our priority. We offer a 30-day return policy on all cameras and photography equipment purchased from Cameras Supply.
30-Day Returns
Return eligible items within 30 days of delivery
Free Exchanges
Free exchange for defective or damaged items
Full Refund
Refund issued to your original payment method
Return Eligibility
Items are eligible for return under the following conditions:
Eligible for Return
- • Unused item in original, unopened packaging
- • All accessories, manuals, and parts included
- • Within 30 days of delivery date
- • Proof of purchase (order confirmation or receipt)
Not Eligible for Return
- • Used or damaged items (not due to shipping)
- • Items returned after 30 days
- • Missing original packaging or accessories
- • Items marked as final sale or clearance
How to Request a Return
Contact Customer Support
Email returns@camerassupply.com with your order number and reason for return. You'll receive a Return Merchandise Authorization (RMA) number within 24 hours.
Ship the Item Back
Pack the item securely in its original packaging with all accessories. Include the RMA number on the outside of the box. Ship the package using a trackable shipping method.
Receive Your Refund
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method.
Exchanges
Need a different product? We're happy to help with exchanges:
- • Defective item: Free exchange or full refund
- • Wrong item received: Free exchange with prepaid return label
- • Different model: Return the original and place a new order
Exchanges follow the same 30-day return policy.
Refund Timeframes
| Payment Method | Refund Timeframe |
|---|---|
| Credit / Debit Card | 5–10 business days (depends on your bank) |
| PayPal | 3–5 business days |
| Store Credit | Issued within 24 hours |
Note: Original shipping charges are non-refundable unless the return is due to our error or a defective product. Return shipping costs are the responsibility of the customer unless otherwise noted.
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Include photos of the damage and your order details
- We'll send a prepaid return label and a replacement or full refund
- If the item is no longer available, you'll receive a complete refund including shipping
Need Help With a Return?
Our support team is here to help with any return or exchange questions.